Our chat feature will be down for maintenance on March 17, 2024, from approximately 2:00 AM – 3:00 AM ET.
Please check back after our maintenance has concluded, or submit a ticket to our email support if you require assistance.

Welcome to the Noom Help Portal!

Welcome to the Noom Help Portal!

Have a question? Click on the Chat Support button at the bottom-right corner of this page to be connected with a Support Team member right away.

Noom Support Team members are online 24/7 and can:

  • Cancel your subscription
  • Issue a refund (if applicable)
  • Help you get started with your program
  • Work through technical issues

To check your subscription status or charges, you can log in to your Subscription Portal with your Noom credentials.

If you’re looking to cancel your subscription, please take a look at these cancellation instructions.

If you’re looking for a subscription refund, please check out our Noom Weight Refund Policy. You can also reach out to Support to inquire about a refund within the 14-day grace period.

If you prefer, you can also look through our FAQs or reach out to our Support Team via our Contact Support form. Just let us know how we can help!