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Please check back after our maintenance has concluded, or submit a ticket to our email support if you require assistance.

When will I be billed for my add-ons?

Add-On charges are separate from your Noom subscription and are charged immediately to the billing method associated with your account. We do this so that we can get the additional products/services to you as quickly as possible. Some of the add-ons available for purchase include:

  • Personal Behavior Change Coaching
  • Meal and Workout Guides Bundle
  • Custom Meal and Workout Plan
  • Withings Body Smart Scale

Please note that some products are only available in certain countries/regions or with specific versions of the app.

Additional Info for the Meal and Workout Guides Bundle

When you purchase your Meal and Workout Guides Bundle, you’ll be provided with a quick online survey to tailor the guides to your preferences.

Once you complete the survey and we note your preferences, you’ll receive the meal and workout plans via the Noom app. Your meal guide is designed to be delivered to you over the course of 4 weeks, and you’ll receive a new one each week on the same weekday that you receive your initial guide.

Please note that this guide delivery system only applies to Noomers in the U.S. International Noomers will receive a meal guide designed to be used over again.

In case you weren’t able to complete the survey or need to take it again, you can reach out to our Support Team for assistance.