We’re conducting routine maintenance for the next few hours, which may prevent you from signing up for Noom or accessing your Subscription Portal, If you still encounter difficulties, you can chat with us using the orange Chat button in the bottom right corner of your screen or you can send us a request so we can assist further.

Noom Shop Cancellation Policy

Cancellation Policy

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you’ll be charged for each of these deliveries unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration.

If you don’t want to renew a subscription then you can cancel it at any time. If you want to cancel or change your subscription, you can also do so at any time. Your order confirmation emails have links to your order and you can manage your subscription from there.

Please reach out to our Support Team using our Contact Support Form for more details on returns and refunds.