We’re conducting routine maintenance for the next few hours, which may prevent you from signing up for Noom or accessing your Subscription Portal, If you still encounter difficulties, you can chat with us using the orange Chat button in the bottom right corner of your screen or you can send us a request so we can assist further.

Contact Support

We love to hear from our customers! If you have ideas or complaints that you’d like to share with our CEO Geoff Cook, please send him a note at ceo@noom.com

In order to locate your account, Support may need additional information such as the last 4 digits and expiration date of the card used, the email address associated with your PayPal account, and/or a screenshot of the transaction with the full charge descriptor. Please use discretion when sharing sensitive info and block out any personal details, including any financial info not related to Noom, the first 12 digits of the card, and any other sensitive information not specifically requested by Noom.

If you’d like to connect with a support agent right away, please use our chat widget at the bottom right corner of this page 24/7 or give us a call at (888) 266-5071 from 7am to 10pm Eastern Time. 

If you’re calling from outside the US and Canada, you’ll need to use a VOIP service to call. Please note that we aren’t able to accept calls from any VOIP services that would require us to have an app installed to receive the call. 

Please take a look at our top FAQs, as well as known technical issues and how to address them: