We’re conducting routine maintenance for the next few hours, which may prevent you from signing up for Noom or accessing your Subscription Portal, If you still encounter difficulties, you can chat with us using the orange Chat button in the bottom right corner of your screen or you can send us a request so we can assist further.

How can I cancel my Noom subscription or trial?

You can cancel your subscription or trial both in the app and in your Subscription Portal.

Have the app installed?

To manage your subscription within the app:

  1. Open Noom and tap the hamburger menu icon (three horizontal lines) in the top left corner of the screen
  2. Tap Settings
  3. Tap Manage Subscription

Your account will be pulled up with an option to cancel your subscription — simply follow the steps.

Don’t have the app?

Log into your Subscription Portal with the same credentials you used to create your account. No worries if you don’t remember your password — you can easily reset it with this handy dandy password reset link! Once you log into the Subscription Portal, you’ll see an option to cancel right on the main page:

You’ll still get access to all of your subscription features till the end of your billing cycle!

If you cancel while you have an active subscription (post-trial), you’ll still have access to your premium app features such as your Noom Guides/Coach and Noom course until the end of the billing cycle, but your subscription won’t auto-renew and you won’t be automatically charged for it again.

Signed up in the app?

If you signed up directly in the iOS or Android app (not via our website), you can manage your subscription yourself in the App Store or Google Play Store. If no subscription shows, that means your subscription will need to be canceled as described in the sections above.

Looking for a refund?

Check out this article outlining our Noom Weight Refund Policy. You can also reach out to Support to inquire about a refund within the grace period.

Please keep in mind: Uninstalling the app doesn’t automatically cancel your subscription — you’ll still get charged. Please check your subscription status and cancel either in the app or via your Subscription Portal (see the instructions above) prior to your charge or renewal date.