Noom’s mission is to help as many people as possible live healthier lives through behavior change. Your Circles include Noomers from a diverse range of ages and backgrounds, so please be sensitive, inclusive, and kind. These Community Guidelines are to ensure that all Noomers can participate in the conversation freely and safely.
Safety
Body or Brain Shaming: Here, all Noomers are celebrated on their journey towards their most authentic selves. This means refraining from demeaning and/or disrespectful language related to gender, sexual orientation, physical or mental dis/ability, race, class, religion, or life choices, including those of a financial, employment, or health-related nature.
Hateful Conduct: Even when you disagree with your fellow Noomer, be respectful. Noom has a zero-tolerance policy against promoting violence, threatening, or harassing other people, or inciting other people to do so. Remember the golden rule and treat others in this space as you’d like to be treated.
Self-Harm: Noom isn’t intended to replace professional support. If you or someone you know is in emotional distress or crisis, call 911, visit your local emergency room, or text 988 for confidential support. 988 can connect individuals who are in crisis to counselors over text.
Sensitive Media, Including Violence and Adult Content: Remember that your Circles should be a welcoming and comfortable place for everyone. Don’t post media that includes violence, nudity, or other adult content.
Illegal or Certain Regulated Goods or Services: Noom was designed to help people meet their personal health and wellness goals. You may not use Noom for any unlawful purpose or in furtherance of illegal activities.
In-Person Meetups: Your Circles are a place to find encouragement and support! However, Noom can’t moderate and isn’t responsible for in-person meetups.
Privacy
Private Information: If it isn’t yours, don’t share it! You may not post, threaten to post, or encourage others to post other people’s private information, including their name, mailing address, email address, phone number, or place of employment.
Authenticity
Spam: While passion and enthusiasm for certain products, persons, or programs is understandable, the best group dynamic happens when the focus is on Noom. You may not use Noom’s services in a manner that manipulates or disrupts other people’s experience of Noom (this goes for endorsing political preferences as well).
False Identities: Be yourself! You may not impersonate others, including individuals, groups, or organizations.
Generated Media: Technology is amazing, but sometimes people use it to hurt or deceive others. You may not share generated or manipulated media that are likely to cause harm.
IP: Use what’s yours. You may not violate others’ intellectual property rights, including copyright and trademark.
Third-Party Advertising or Selling of Goods and Services: Your Circles are a place for sharing, not selling. You may not post or display any content that includes third-party advertising or promote the selling of goods and services.
How We Make Changes to our Community Guidelines
We may change the Community Guidelines from time to time and if we do, we’ll post any changes on this page. If you continue to use Noom after those changes are in effect, you agree to abide by the Community Guidelines.
Contact Us
Moderation: If Noom determines that any content, behavior, or member violates our Community Guidelines, we will take whatever steps we deem appropriate to moderate the situation, including but not limited to removing or modifying your content, taking legal action, or terminating your access to Noom products and services.
Reporting: To flag a post that violates Noom policies, tap on the three dots in the top right corner of the post and select Report. The three dots appear on the same bar as the like and reply buttons for comments. This will bring it to the attention of our Noom Circles Moderators for review and intervention as needed. For additional reference, you can review our Terms and Conditions of Use.
The best way to get in touch with us is by emailing support@noom.com or via mail at
Noom, Inc.
Attention: Privacy Officer
450 W. 33rd. St., 11th Floor
New York, NY 10001
