We’re conducting routine maintenance for the next few hours, which may prevent you from signing up for Noom or accessing your Subscription Portal, If you still encounter difficulties, you can chat with us using the orange Chat button in the bottom right corner of your screen or you can send us a request so we can assist further.

How do I apply a promo code when signing up?

To apply a promo code on the checkout screen:

  1. Scroll down to the bottom of the checkout screen until you see a section that says Do you have a promotion code?
  2. Tap Click here to open the promo code box.
  3. Enter your promo code in the promo code box.
  4. Tap Apply and you’ll see your plan cost update to the new price (prior to any applicable sales taxes).

Please note that only one promo code may be used per subscription and only a valid promo code can be redeemed.

If you find that you’re unable to apply your promo code during checkout, it could be that your computer or mobile device is remembering a code that was previously entered on the Noom website. To resolve this, please try clearing your browsing history (including cookies and cache) or using an incognito browser to access the Noom website.

Still having trouble? Contact Noom Support and one of our team members will be happy to assist you.