Is the cost of the visit with a clinician included in my subscription?
Yes! The cost of the visit with the clinician is included in the cost of your subscription.
How do I schedule a visit?
Once your labs have been submitted and reviewed, you’ll receive an email with a link to schedule your video visit. If your labs have been reviewed and you haven’t received an invitation to schedule, please message your Care Team in the Noom app.
My appointment link isn’t working, what do I do?
If you’re having trouble with any links, please message your Care Team in the Noom app for assistance.
How do I cancel my appointment?
At this time, you’re only able to reschedule your current appointment yourself. If you need to cancel without rescheduling, please reach out to your Care Team in the app and they’ll assist you.
How do I know that my appointment is confirmed?
Once you’ve selected your visit date and time, you’ll receive a confirmation email. You’ll also receive reminder emails before your appointment time. If you selected a visit time and didn’t receive a confirmation or reminder email, please contact your Care Team in the app for assistance.
Will I see the same clinician for follow-up visits?
Our goal is to connect you with the same clinician each time. Please note that this is based on your clinician’s schedule and availability. If your clinician doesn’t have any available appointment times, you’ll be able to schedule with someone else who will be familiar with the details from your last visit.