Telehealth for Branded Meds Medication Orders & Shipment

⚠ Note: This article is intended for members enrolled in the Telehealth for Branded Meds Program and selected to pay out-of-pocket.

Overview

Once your prescription is issued, it is sent to the manufacturer’s pharmacy, which handles all payment and shipping directly. Noom does not process medication payments or have access to order tracking information. The pharmacy will contact you by text with next steps.

What to Know

• All medication payment and shipping is managed by the manufacturer’s pharmacy — Novocare® or LillyDirect®.
• Your medication will not ship until you complete payment with the pharmacy.
• You may receive text messages from the pharmacy or their fulfillment partners: Gifthealth, CoAssist, or CenterWell. These messages are legitimate.
• Noom does not have access to order tracking or shipment details. Contact the pharmacy directly for order status.
• You can only receive up to a 4-week supply at a time — prescriptions are set up on a monthly basis.

What to Do

After your prescription is sent:

1. Watch for a text from the manufacturer’s pharmacy with payment instructions.
2. Complete payment through the pharmacy’s website to trigger shipment.
3. In the Noom app, tap “I’ve paid” to update your task status.
4. Once you receive your medication, confirm receipt in the app — your ‘Your Prescription’ task will then appear with your dosing guide and refill management.

If you haven’t received your medication or have shipping questions:

1. Check the Noom app for any outstanding refill check-ins or tasks that may need to be completed.
2. Confirm that you’ve completed payment with the pharmacy — shipment won’t go out until payment is made.
3. Check for any shipping notifications from the pharmacy via text or email.
4. Contact the pharmacy directly for order status and tracking:
   1. Wegovy® → Novocare®: 888-809-3942 | Novocare FAQs
   2. Zepbound® or Foundayo™ → LillyDirect®: 844-559-3471 | What to Expect Guide

If you’d like to delay your shipment:

Simply hold off on completing your pharmacy payment — your medication won’t ship until payment is made, so you’re in control of the timing.

Need to Know More?

I received a text from Gifthealth, CoAssist, CenterWell, Novocare, or LillyDirect. Is it legit?

Yes, these messages are completely legitimate. Your prescription is fulfilled by the manufacturer’s pharmacy and their fulfillment partners, so you may hear from any of these organizations. Messages will typically include payment requests, shipping confirmations, or delivery updates. We recommend completing any outstanding actions promptly to avoid delays.

Can I get more than a 4-week supply at a time?

Prescriptions through this program are set up on a monthly basis, so a 4-week supply is the maximum per shipment. When your refill is due, you’ll receive a notification in the app to confirm your next shipment and dose.