Telehealth for Branded Meds: Prescriptions & Pharmacy

⚠ Note: This article is intended for members enrolled in the Telehealth for Branded Meds Program.

Overview

In the Telehealth for Branded Meds program, medications are not included in the cost of your subscription, and Noom does not supply the medication directly. If you choose to pay out of pocket, your prescription is sent directly to the manufacturer’s pharmacy, which ships the medication straight to your home. If you select to use insurance, your prescription is sent to your preferred local or online pharmacy instead.

What to Know

• Medication cost is separate from your Noom subscription
• Out-of-pocket option:
  • Prescriptions are sent to the manufacturer’s pharmacy:
    • Wegovy® (pen and oral pill) → Novocare®, fulfilled by CoAssist and CenterWell
    • Zepbound® (vials and KwikPen®) and Foundayo™ → LillyDirect®, fulfilled by Gifthealth
• Insurance coverage option:
  • Your Care Coordinators can help with prior authorizations and manufacturer coupons but cannot guarantee coverage or final cost.
• Refills are managed through regular check-ins and clinician review.

What to Do

To confirm medication costs:

1. Check the manufacturer pharmacy’s website for up-to-date pricing:
   • Wegovy®: Novocare.com
   • Zepbound®: LillyDirect.com
2. Prices vary by medication and dose.
   • If you select insurance coverage, your Care Coordinators will help with prior authorizations and coupon options. Coverage decisions are made by your insurance. Check with your pharmacy for the final medication cost.
   • If cost is an issue, let us know—we can connect you with your clinician to discuss alternatives.

If you’d like a different medication than what was prescribed:

1. Do not complete the pharmacy payment — your medication will only ship once payment is made.
2. Message your clinician to discuss your preference.
3. Keep in mind that the final prescribing decision is always at the clinician’s discretion.

If you’re asked again for insurance information:

• We may request updated prescription insurance details if anything was missing in your intake or has changed.
• Providing complete, up-to-date information helps us process coverage checks smoothly.

To get refills:

1. Near your refill time, you’ll get a check-in with questions about your medication.
2. If applicable, complete payment with the pharmacy to trigger shipment.
3. If you need a refill sooner than your check-in, message your Care Coordinators right away.

Scheduling a Telehealth Visit

Some versions of the Telehealth for Branded Meds Program require a video visit with a clinician to receive your initial prescription. 

To schedule a visit:

1. Complete your intake
2. Once completed, you’ll receive an email and in-app task to schedule your visit.

If your appointment link isn’t working:

• Message your Care Coordinators in the app for help.

To cancel or reschedule:

1. Go to the Visits section in the side menu of your Noom app
2. Select Reschedule, or Cancel Visit if needed.
3. Cancel or reschedule at least 24 hours before your visit to avoid a possible fee.

To confirm your appointment:

1. After booking, you’ll get a confirmation email.
2. Reminder emails will also be sent before your visit.
3. If you don’t see a confirmation or reminder, contact your Care Coordinators.

Need to Know More?

Q: Insurance Coverage: Why do I need to double-check with my pharmacy?

A: Any insurance coverage updates we receive are preliminary. The pharmacy always has the final price confirmation.

Q: What happens if I miss my telehealth visit or cancel late?

Canceling or rescheduling less than 24 hours before your visit—or missing your visit—may result in a $72 charge.

Q: Will I always see the same clinician?

A: Whenever possible, yes. If your clinician isn’t available, another clinician will see you and will have access to your visit details.