You can manage your subscription — including canceling — directly through the Subscription Portal in your Noom account. To avoid being charged for a future billing period, you must cancel before 11:59 p.m. Eastern time on the day before your next billing date. Please note that uninstalling the Noom app does not cancel your subscription; you will continue to be charged unless you cancel through the Subscription Portal. For additional assistance, you can reach us at support@noom.com.

Your subscription renews automatically on a recurring basis, and you will be charged every 28 days on your billing date. Shipments are coordinated to align with your renewal schedule so you receive your supplements without interruption. To review your specific billing dates and shipment schedule, visit your Subscription Portal or contact support@noom.com. 

Noom Vitality is not currently eligible for direct FSA/HSA payment. We recommend checking with your plan administrator to confirm whether reimbursement may be available under your specific plan.

Take Noom Vitality in the morning with breakfast. A meal that includes some fat helps your body absorb the fat soluble ingredients, like CoQ10, and taking Noom Vitality at the same time each day helps make it part of your routine. These are standard capsules that you swallow (not sublingual tablets), so taking them with food is generally fine and often preferable.

If you miss a dose, take it when you remember. Don’t double up to make up for a missed day.

Store in a cool, dry place, away from direct sunlight and humidity, out of reach of children, and with the cap tightly closed.

Orders are delivered within 2–9 business days. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Yes — you can update it by going to Settings > Shipping Address. This will apply to any future orders. We’re unable to update the address on an order that has already been placed or shipped. If you have any issues, please contact us at support@noom.com.

At this time, pausing, skipping, or delaying shipments is not available. If you’d like to stop receiving shipments, you can cancel your subscription at any time.

Yes — Noom Vitality does not require refrigeration and can safely remain at your door for a short time. We recommend bringing it inside and storing at room temperature as soon as possible.