Overview
Our refund policy depends on the program you’re enrolled in. You can always view and manage your plan in your Subscription Portal.
- Noom Weight: Refunds may be available if requested within 14 days of your first charge. Renewal charges aren’t refundable.
- Noom Med: Refunds may be available unless a prescription has already been written. Once a prescription is written, refunds are no longer possible.
- Telehealth for Branded Meds: Refunds may be available if requested within 7 days of your first charge, unless a clinical visit has occurred. Once a clinical visit has taken place, refunds are no longer possible.
What to Know
Noom Weight
- Refund requests must be within 14 days of your first charge.
- Renewal charges are not eligible for refunds. Cancel your subscription before your next billing cycle to avoid future charges.
- If you cancel after a renewal, your subscription remains active until the end of that billing cycle.
Noom Med
- Noom Med Programs with medication included: No refunds are available once a prescription has been written.
- Telehealth for Branded Meds Program: No refunds are available once a clinical visit has occurred.
- You can also switch to Noom Weight instead of canceling.
Billing Reminder Emails include details about renewal dates and refund eligibility.
What to Do
Check your plan and charges
- Visit your Subscription Portal.
- Log in with the email tied to your Noom account.
- Reset your password if needed.
Cancel or switch your subscription
- Cancel directly in your Subscription Portal or in the Noom app.
- If you’re in Noom Med and want to switch to Noom Weight, you can do that in your portal or by contacting support.
Request a refund (if eligible)
- Click the orange chat bubble in the bottom-right corner of this page to connect with our Support team.
- Share the date of your charge and the reason for your request.
- Our team will confirm your eligibility.
Need to Know More?
Q: Does uninstalling the app cancel my subscription?
A: No. Uninstalling the app doesn’t cancel your subscription. You’ll continue to be charged unless you cancel in your Subscription Portal.
Q: Can I get a refund after a renewal charge?
A: No. Renewal charges aren’t refundable, so be sure to cancel before your renewal date.
Q: Can I switch to another program instead of canceling?
A: Yes. If you’d like to move from Noom Med to Noom Weight, you can make the change in your Subscription Portal or by contacting Support.
Q: What if my insurance covers Wegovy®, Zepbound®, or similar medications?
A: The Telehealth for Branded Meds Program supports members seeking brand-name medications, including those using insurance. Reach out via the orange chat bubble, and we’ll help you make the switch.
