How Does the Telehealth for Branded Meds Program Work?

⚠ Note: This article is intended for members enrolled in the Telehealth for Branded Meds Program.

The Telehealth for Branded Meds program combines clinical care with the classic Noom Weight program. After completing your medical intake your clinician will review your medical history and can prescribe medication – shipped directly to your door or sent to your preferred local pharmacy.

What to Know

• Your Care Team includes your clinician, care coordinators, and your coach.
• Care Coordinators are available 8 AM – 12 AM ET, 7 days a week and can assist you with non-clinical inquiries related to your program.
• Coaches support your day-to-day weight journey alongside your clinical care.
• Clinical care is asynchronous (chat based). Some versions of the program may require live scheduled calls with a clinician. 
• The cost of the branded medication is not included in the Noom subscription; at sign-up, you can select to pay out of pocket or use insurance coverage.

What to Do

Getting started:

1. Complete your medical intake, focused on your weight and health history.
2. Depending on your program version, you may be required to schedule a video visit with your clinician after your intake is complete, or your clinician may reach out to you if any additional information is needed before prescribing.
3. If you select to pay out-of-pocket:
   • Your prescription is sent directly to the manufacturer’s pharmacy network (Novocare® or LillyDirect® and their fulfillment partners).
   • You’ll receive an in-app notification and email to watch for a text from the pharmacy with payment instructions.
   • Once you complete payment, your medication ships directly to your home.
4. If you select insurance coverage, our Care Coordinators will submit the prior authorization.

Ongoing care:

• Your Care Team (clinician + care coordinators + coach) will support you with:
  1. Prescription refills and, if applicable, prior authorizations
  2. Lab questions and follow-ups
  3. Coaching and progress check-ins
• You’ll receive updates and recommendations through in-app messaging as needed.

Need to Know More?

Q: What is the Care Team?
A: Your Care Team includes:

• Clinician – oversees your medical care and prescriptions
• Care Coordinators – manages issues related to labs, refills, pharmacy questions, and insurance requirements, if applicable
• Coach – supports your behavior change and weight-loss journey

Q: Can I add this program to my existing Noom Weight subscription?
A: Yes. If you qualify for the Telehealth for Branded Meds program, upgrading will immediately start your new program and end your previous Noom subscription.

• On iOS: Profile > Settings > Manage Subscription > Upgrade to a Noom Med Plan > Check eligibility
• On Android: Profile > Settings > Manage Subscription > Upgrade to a Noom Med Plan > Check eligibility

⚠️ Note: If you don’t see the option to upgrade, email support@noom.com for help.