Noom is now offering phone support! Please give us a call at (888) 266-5071 from 7am to 10pm Eastern Time.
If you’re calling from outside the US and Canada, you’ll need to use a VOIP service to call. Please note that we aren’t able to accept calls from any VOIP services that would require us to have an app installed to receive the call.
If you’d like to contact Noom Support outside of the operating hours, we’re also offering 24/7 chat support — just click on the orange Support Chat bubble in the bottom right corner of this page. Our agents (both on phone support and in live chat) can:
- Cancel your subscription
- Issue a refund
- Help you get started with your program
If you’d like to check your subscription status or charges, your Subscription Portal is going to help you. If you’re looking to cancel your subscription, please take a look at these cancellation instructions.
If you think you might want a refund, please check out our refund policy.
We hope this helps! Please don’t hesitate to call Noom or contact us via chat with any questions or concerns.