We are having an issue with website and app delays — please check out our latest update. Thank you!

Help! I forgot my password! (Noom Mood)

Forgot your password? Don’t worry! You can use this link to reset it. 

All you have to do is type in the email address you used to create your account and you’ll receive a password reset link in your email. Once you receive the link in your email, please click it and you’ll be taken to our password reset portal. When typing in a new password, make sure it meets the requirements listed on the page and that there aren’t any typos, and then click Change Password.

Please keep in mind that each password reset link can only be used once and any changes made can take up to 2 hours to register with our system. If you want to reset your password a second time, you’ll need to request another password reset link. 

Additionally, you can only reset your password if your login method is set to email and password. If you’re still experiencing issues after using this link or your login method is set to Facebook, Apple ID, or Google+ ID, please reach out to us at hmsupport@noom.com so we can assist you!

Chat Support