What are the roles of my Noom Weight coaches?

Our coaches are one of the most valuable parts of Noom and one of the secrets to success for so many Noomers. When you join Noom, you’re assigned to our Noom Guides – a team of Guides who work together to provide you with the encouragement you need throughout your journey as well as helpful tips and tricks for navigating Noom. With Noom Guides, you can reach out as often or as little as you’d like to share your successes or ask any questions you may have.

If you find yourself wanting more support than the Noom Guides, simply ask your Guide to connect you with one of our coaches. Your coach is your personal coach who will help you set and achieve your weekly goals. Expect your coach to check in weekly from Monday – Friday during standard business hours (Eastern Time), and to get back to you within 2 business days. You can also message your Coach outside of your weekly check-ins as needed. Just keep in mind that it may take them a little longer to get back to you. Together, you can discuss the highs and lows of your week and adjust your goals if needed.

Your coach is all about accountability. They can give you a virtual high-five for remembering a #psychtrick, or help you understand the Noom app better. They’ll have access to your food and exercise logging, as well as other Noom app information (like your Big Picture) to help support your specific needs.

If you find yourself wanting even more support than your coach and want to double down on your health, consider purchasing a subscription to work with one of our Behavior Change Coaches. They provide you with personal attention to create a plan that fits your needs and gets you to your goals through weekly 1:1 video calls that help keep you accountable.