{"id":278074,"date":"2022-12-22T14:31:22","date_gmt":"2022-12-22T19:31:22","guid":{"rendered":"https:\/\/www.noom.com\/support\/2022\/12\/contact-support-2\/"},"modified":"2025-09-22T14:48:00","modified_gmt":"2025-09-22T18:48:00","slug":"contact-support-old","status":"publish","type":"support-post","link":"https:\/\/www.noom.com\/de\/support\/2022\/12\/contact-support-old\/","title":{"rendered":"Support kontaktieren"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Contact Support Form&#8221; _builder_version=&#8221;4.19.3&#8243; link_text_color=&#8221;gcid-30f4568c-79c3-4929-b197-262edec7aefe&#8221; header_font_size=&#8221;64px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;42px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{%22gcid-30f4568c-79c3-4929-b197-262edec7aefe%22:%91%22link_text_color%22%93}&#8221;]\n<h1>Support kontaktieren<\/h1>\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework noom-form-cs4_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_12' style='display:none'><div id='gf_12' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_12' id='gform_12' class='noom-form-cs4' action='\/de\/wp-json\/wp\/v2\/support\/278074#gf_12' data-formid='12' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_page_12_1' class='gform_page ' data-js='page-field-id-0' >\n\t\t\t\t\t<div class='gform_page_fields'><div id='gform_fields_12' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_12_32\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><h3 class=\"gsection_title\">FAQ Library<\/h3><\/div><div id=\"field_12_20\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  >Our FAQ pages contain a robust library of content that may help you quickly find the answers to your questions! Please take a look at our top FAQs:<a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2015\/11\/how-do-i-request-a-refund\/\" data-type=\"link\" data-id=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2015\/11\/how-do-i-request-a-refund\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>\n<ul>\n\t<li><a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2018\/03\/installing-noom-2\/\">How do I install Noom?<\/a><\/li>\n\t<li><a href=\"https:\/\/www.noom.com\/support\/faqs\/premium-features\/my-program\/2017\/01\/how-do-i-redeem-my-upid-2\/\">How do I access my Noom program\/trial?<\/a><\/li>\n\t<li><a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2016\/08\/help-i-forgot-my-password-noom-weight\/\">I Forgot My Password<\/a><\/li>\n\t<li><a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2019\/12\/forgot-to-apply-your-promo-code-during-checkout\/\">Forgot to apply your promo code during checkout?<\/a><\/li>\n\t<li><a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/technical-issues\/2021\/02\/known-technical-issues\/\">Known Technical Issues<\/a><\/li>\n\t<li><a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2016\/12\/how-can-i-cancel-my-noom-subscription-or-trial\/\">How can I cancel my Noom subscription or trial?<\/a><\/li>\n\t<li><a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2015\/11\/how-do-i-request-a-refund\/\">Noom Weight Refund Policy<\/a><\/li>\n<\/ul><\/div><div id=\"field_12_33\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><h3 class=\"gsection_title\">24\/7 Chat Support<\/h3><\/div><div id=\"field_12_34\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><p>If you\u2019d like to connect with a support agent right away, please click the <strong>orange chat button<\/strong> at the bottom right corner of this page. Our Chat Support is available 24\/7.<\/p>\n\n<p>In order to locate your account, Support may need additional information such as the last 4 digits and expiration date of the card used, the email address associated with your PayPal account, and\/or a screenshot of the transaction with the full charge descriptor. Please use discretion when sharing sensitive info and block out any personal details, including any financial info not related to Noom, the first 12 digits of the card, and any other sensitive information not specifically requested by Noom.<\/p><\/div><div id=\"field_12_35\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><h3 class=\"gsection_title\">Subscription Portal<\/h3><\/div><div id=\"field_12_36\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  >You can view details and additional information regarding your Noom subscription in your <a href=\"https:\/\/account.noom.com\/login\" data-type=\"link\" data-id=\"https:\/\/account.noom.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">Subscription Portal<\/a>, including:\n<ul>\n\t<li>What credit card you used to purchase<\/li>\n\t<li>Options to update your payment method<\/li>\n\t<li>The amount you were or may be charged<\/li>\n\t<li>The date you were or may be charged<\/li>\n<\/ul>\nYou can also check your subscription status and cancel either in the Noom app settings or via your <a href=\"https:\/\/account.noom.com\/login\">Subscription Portal<\/a>. Here are detailed <a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2016\/12\/how-can-i-cancel-my-noom-subscription-or-trial\/\">instructions<\/a> on how to do so.\n<\/div><div id=\"field_12_37\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><h3 class=\"gsection_title\">Contact Support Form<\/h3><\/div><div id=\"field_12_38\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"csf_required_legend\">\"<span class=\"gfield_required gfield_required_asterisk\">*<\/span>\" indicates required fields<\/div><\/div><fieldset id=\"field_12_21\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Was this useful?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_12_21'>\n\t\t\t<div class='gchoice gchoice_12_21_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_21' type='radio' value='Yes'  id='choice_12_21_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_12_21_0' id='label_12_21_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_12_21_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_21' type='radio' value='No'  id='choice_12_21_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_12_21_1' id='label_12_21_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_12_22\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gf-csf-help-blurb gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div  role=\"region\" aria-live=\"polite\"><strong>Thank You!<\/strong><\/div><\/div><div id=\"field_12_23\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><h3 class=\"gsection_title\">Additional Details<\/h3><\/div><div id=\"field_12_1\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full \ufeff\ufeffcsf_category gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_12_1'>I want to...<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_1' id='input_12_1' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please select one...<\/option><option value='csf_getting_started' >Get started with Noom<\/option><option value='csf_account_management' >Access or manage my account<\/option><option value='csf_subscription_management' >Manage my subscription and billing<\/option><option value='csf_feedback' >Give product feedback<\/option><option value='csf_app_features' >Ask about Noom App features<\/option><option value='csf_report_issue' >Report a product issue<\/option><\/select><\/div><\/div><div id=\"field_12_40\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full \ufeff\ufeffcsf_category field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_12_40'>I want to... (Regarding)<\/label><div class='ginput_container ginput_container_select'><select name='input_40' id='input_12_40' class='large gfield_select'     aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please select one...<\/option><option value='csf_getting_started' >Get started with Noom<\/option><option value='csf_account_management' >Access or manage my account<\/option><option value='csf_subscription_management' >Manage my subscription and billing<\/option><option value='csf_feedback' >Give product feedback<\/option><option value='csf_app_features' >Ask about Noom App features<\/option><option value='csf_report_issue' >Report a product issue<\/option><\/select><\/div><\/div><div id=\"field_12_4\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_topic gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_12_4'>More details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_12_4'>Selecting this option will help us connect you with someone best equipped to support you. <\/div><div class='ginput_container ginput_container_select'><select name='input_4' id='input_12_4' class='large gfield_select'  aria-describedby=\"gfield_description_12_4\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='csf_gs_what_noom' >What is Noom?<\/option><option value='csf_gs_choosing_plan' >Choosing a plan<\/option><option value='csf_gs_creating_account' >Creating an account<\/option><option value='csf_gs_promo_codes_coupons_referrals' >Promo codes, coupons, and referral credits<\/option><option value='csf_gs_installing_app' >Installing the Noom app<\/option><option value='csf_gs_logging_app' >Logging into the app<\/option><option value='csf_gs_upid_code_lookup_redemption' >UPID code lookup\/redemption<\/option><option value='csf_gs_syncing_devices_apps' >Syncing devices and apps<\/option><option value='csf_gs_others' >Something else<\/option><\/select><\/div><\/div><div id=\"field_12_41\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_topic field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_12_41'>More details (What is Noom)<\/label><div class='gfield_description' id='gfield_description_12_41'>Selecting this option will help us connect you with someone best equipped to support you. <\/div><div class='ginput_container ginput_container_select'><select name='input_41' id='input_12_41' class='large gfield_select'  aria-describedby=\"gfield_description_12_41\"   aria-invalid=\"false\" ><option value='csf_gs_what_noom' >What is Noom?<\/option><option value='csf_gs_choosing_plan' >Choosing a plan<\/option><option value='csf_gs_creating_account' >Creating an account<\/option><option value='csf_gs_promo_codes_coupons_referrals' >Promo codes, coupons, and referral credits<\/option><option value='csf_gs_installing_app' >Installing the Noom app<\/option><option value='csf_gs_logging_app' >Logging into the app<\/option><option value='csf_gs_upid_code_lookup_redemption' >UPID code lookup\/redemption<\/option><option value='csf_gs_syncing_devices_apps' >Syncing devices and apps<\/option><option value='csf_gs_others' >Something else<\/option><\/select><\/div><\/div><div id=\"field_12_6\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_topic gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_12_6'>More details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_6' id='input_12_6' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='csf_am_account_access_issue' >Account access issue<\/option><option value='csf_am_password_reset' >Password reset<\/option><option value='csf_am_change_email' >Change email address on account<\/option><option value='csf_am_marketing_email_opt_out' >Noom Marketing email opt-out<\/option><option value='csf_am_data_request' >Account data request<\/option><option value='csf_am_data_deletion' >Account data deletion<\/option><option value='csf_am_others' >Something else<\/option><\/select><\/div><\/div><div id=\"field_12_42\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_topic field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_12_42'>More details (Account access issue)<\/label><div class='ginput_container ginput_container_select'><select name='input_42' id='input_12_42' class='large gfield_select'     aria-invalid=\"false\" ><option value='csf_am_account_access_issue' >Account access issue<\/option><option value='csf_am_password_reset' >Password reset<\/option><option value='csf_am_change_email' >Change email address on account<\/option><option value='csf_am_marketing_email_opt_out' >Noom Marketing email opt-out<\/option><option value='csf_am_data_request' >Account data request<\/option><option value='csf_am_data_deletion' >Account data deletion<\/option><option value='csf_am_others' >Something else<\/option><\/select><\/div><\/div><div id=\"field_12_7\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_topic gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_12_7'>More details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_7' id='input_12_7' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='csf_sm_make_payment' >Making a payment<\/option><option value='csf_sm_update_payment_method' >Update my payment method<\/option><option value='csf_sm_subscription_cancellation' >Subscription cancellation<\/option><option value='csf_sm_subscription_refund' >Subscription refund<\/option><option value='csf_sm_unexpected_charge' >Unexpected charge<\/option><option value='csf_sm_subscription_plan_switch' >Subscription plan switch<\/option><option value='csf_sm_program_switch_nw_nm' >Program switch (Noom weight\/Noom Mood)<\/option><option value='csf_sm_subscription_add_ons' >Subscription add-ons<\/option><option value='csf_sm_others' >Something else<\/option><\/select><\/div><\/div><div id=\"field_12_43\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_topic field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_12_43'>More details (Making a payment)<\/label><div class='ginput_container ginput_container_select'><select name='input_43' id='input_12_43' class='large gfield_select'     aria-invalid=\"false\" ><option value='csf_sm_make_payment' >Making a payment<\/option><option value='csf_sm_update_payment_method' >Update my payment method<\/option><option value='csf_sm_subscription_cancellation' >Subscription cancellation<\/option><option value='csf_sm_subscription_refund' >Subscription refund<\/option><option value='csf_sm_unexpected_charge' >Unexpected charge<\/option><option value='csf_sm_subscription_plan_switch' >Subscription plan switch<\/option><option value='csf_sm_program_switch_nw_nm' >Program switch (Noom weight\/Noom Mood)<\/option><option value='csf_sm_subscription_add_ons' >Subscription add-ons<\/option><option value='csf_sm_others' >Something else<\/option><\/select><\/div><\/div><div id=\"field_12_8\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_topic gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_12_8'>More details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_8' id='input_12_8' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='csf_feedback_pricing' >Pricing feedback<\/option><option value='csf_feedback_curriculum' >Curriculum feedback<\/option><option value='csf_feedback_social_media_marketing' >Social Media\/Marketing feedback<\/option><option value='csf_feedback_others' >Something else<\/option><\/select><\/div><\/div><div id=\"field_12_44\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_topic field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_12_44'>More details (Pricing feedback)<\/label><div class='ginput_container ginput_container_select'><select name='input_44' id='input_12_44' class='large gfield_select'     aria-invalid=\"false\" ><option value='csf_feedback_pricing' >Pricing feedback<\/option><option value='csf_feedback_curriculum' >Curriculum feedback<\/option><option value='csf_feedback_social_media_marketing' >Social Media\/Marketing feedback<\/option><option value='csf_feedback_others' >Something else<\/option><\/select><\/div><\/div><div id=\"field_12_16\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_topic gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_12_16'>More details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_16' id='input_12_16' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='csf_af_article_rewind_fast_forward' >Article rewind or fast-forward<\/option><option value='csf_af_water_logging' >Water logging<\/option><option value='csf_af_mood_logging' >Mood logging<\/option><option value='csf_af_weight_logging' >Weight logging<\/option><option value='csf_af_food_logging' >Food logging<\/option><option value='csf_af_coaching_group_assignment' >Coaching\/Group Assignment<\/option><option value='csf_af_coaching_group_questions' >Coaching\/Group Questions<\/option><option value='csf_af_health_trackers_pedometers' >Health Trackers\/Pedometers<\/option><option value='csf_af_noom_coin' >Noom coin<\/option><option value='csf_af_feature_request' >Features request<\/option><option value='csf_af_others' >Something else<\/option><\/select><\/div><\/div><div id=\"field_12_45\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_topic field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_12_45'>More details (Article rewind or fast-forward)<\/label><div class='ginput_container ginput_container_select'><select name='input_45' id='input_12_45' class='large gfield_select'     aria-invalid=\"false\" ><option value='csf_af_article_rewind_fast_forward' >Article rewind or fast-forward<\/option><option value='csf_af_water_logging' >Water logging<\/option><option value='csf_af_mood_logging' >Mood logging<\/option><option value='csf_af_weight_logging' >Weight logging<\/option><option value='csf_af_food_logging' >Food logging<\/option><option value='csf_af_coaching_group_assignment' >Coaching\/Group Assignment<\/option><option value='csf_af_coaching_group_questions' >Coaching\/Group Questions<\/option><option value='csf_af_health_trackers_pedometers' >Health Trackers\/Pedometers<\/option><option value='csf_af_noom_coin' >Noom coin<\/option><option value='csf_af_feature_request' >Features request<\/option><option value='csf_af_others' >Something else<\/option><\/select><\/div><\/div><div id=\"field_12_9\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_topic gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_12_9'>More details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_9' id='input_12_9' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='csf_ri_bugs' >Bugs<\/option><option value='csf_ri_device_app_connectivity' >Device\/app connectivity issues<\/option><option value='csf_ri_program_reset_data_loss' >Issues with program reset\/data loss<\/option><option value='csf_ri_others' >Something else<\/option><\/select><\/div><\/div><div id=\"field_12_46\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_topic field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_12_46'>More details (Bugs)<\/label><div class='ginput_container ginput_container_select'><select name='input_46' id='input_12_46' class='large gfield_select'     aria-invalid=\"false\" ><option value='csf_ri_bugs' >Bugs<\/option><option value='csf_ri_device_app_connectivity' >Device\/app connectivity issues<\/option><option value='csf_ri_program_reset_data_loss' >Issues with program reset\/data loss<\/option><option value='csf_ri_others' >Something else<\/option><\/select><\/div><\/div><div id=\"field_12_26\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gf-csf-help-blurb gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div  role=\"region\" aria-live=\"polite\">You can cancel your subscription or trial both in the app and in your <a href=\"https:\/\/account.noom.com\/\">Subscription Portal<\/a>. Please visit this <a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2016\/12\/how-can-i-cancel-my-noom-subscription-or-trial\/\">FAQ Article<\/a> for more information.<\/div><\/div><div id=\"field_12_27\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gf-csf-help-blurb gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div  role=\"region\" aria-live=\"polite\">We understand that life happens \u2014 and sometimes it\u2019s just not the right time to start or continue with a program like Noom.\n\n<ul>\n<li>We\u2019ll issue a refund for your initial subscription or add-on charges provided that you reach out to Support within 14 days of the charge date.<\/li>\n<li>Renewal charges aren\u2019t eligible for a refund, so please make sure you cancel your subscription or renewing add-on prior to the renewal date. Any cancellation requests received after your subscription or add-on renewal will go into effect at the end of that billing cycle.<\/li>\n<\/ul>\n\nPlease visit this <a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2015\/11\/how-do-i-request-a-refund\/\">FAQ article<\/a> for more information.\n<\/div><\/div><div id=\"field_12_29\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gf-csf-help-blurb gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div  role=\"region\" aria-live=\"polite\"><p>If you already have a Noom account make sure that you\u2019re logging in with the login method you chose when you first created your Noom account. We support accounts that are set up via email, Facebook, Google+, or Apple ID.<\/p>\n\n<p>Please visit this <a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2016\/08\/how-do-i-log-in\/\">FAQ article<\/a> for more information.<\/p><\/div><\/div><div id=\"field_12_31\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gf-csf-help-blurb gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div  role=\"region\" aria-live=\"polite\">If we asked you to follow up from another channel (Facebook, App Store reviews, Google Play reviews), you're in the right place! Please continue below.<\/div> <\/div><fieldset id=\"field_12_28\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Was this useful?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_12_28'>\n\t\t\t<div class='gchoice gchoice_12_28_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_28' type='radio' value='Yes'  id='choice_12_28_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_12_28_0' id='label_12_28_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_12_28_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_28' type='radio' value='No'  id='choice_12_28_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_12_28_1' id='label_12_28_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_12_30\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gf-csf-help-blurb gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div  role=\"region\" aria-live=\"polite\"><strong>Thank You!<\/strong><\/div><\/div><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                         <input type='button' id='gform_next_button_12_25' class=\"gform_next_button gform-theme-button button noom-btn noom-btn-outline\" onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_12_2' class='gform_page' data-js='page-field-id-25' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_12_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_12_39\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"csf_required_legend\">\"<span class=\"gfield_required gfield_required_asterisk\">*<\/span>\" indicates required fields<\/div><\/div><div id=\"field_12_14\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full csf_name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_12_14'>Full Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_14' id='input_12_14' type='text' value='' class='large'    placeholder='First name, Last name' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_12_5\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full csf_email gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='gfield_description' id='gfield_description_12_5'>We'll use this email address to contact you. <\/div><div class='ginput_complex ginput_container ginput_container_email gform-grid-row' id='input_12_5_container'>\n                                <span id='input_12_5_1_container' class='ginput_left gform-grid-col gform-grid-col--size-auto'>\n                                    <input class='' type='email' name='input_5' id='input_12_5' value=''    aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_description_12_5\" \/>\n                                    <label for='input_12_5' class='gform-field-label gform-field-label--type-sub '>Enter Email<\/label>\n                                <\/span>\n                                <span id='input_12_5_2_container' class='ginput_right gform-grid-col gform-grid-col--size-auto'>\n                                    <input class='' type='email' name='input_5_2' id='input_12_5_2' value=''    aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_description_12_5\" \/>\n                                    <label for='input_12_5_2' class='gform-field-label gform-field-label--type-sub '>Confirm Email<\/label>\n                                <\/span>\n                                <div class='gf_clear gf_clear_complex'><\/div>\n                            <\/div><\/fieldset><div id=\"field_12_17\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_program gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_12_17'>Which Noom program are you reaching out about?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_17' id='input_12_17' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='csf_product_noom_weight' >Noom Weight<\/option><option value='csf_product_noom_mood' >Noom Mood<\/option><option value='csf_product_dpp' >DPP<\/option><option value='csf_product_telehealth' >Telehealth<\/option><option value='csf_product_lifemode' >LifeMode<\/option><option value='csf_product_enterprise' >Enterprise<\/option><\/select><\/div><\/div><div id=\"field_12_47\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_program field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_12_47'>CSF Noom Program<\/label><div class='ginput_container ginput_container_select'><select name='input_47' id='input_12_47' class='large gfield_select'     aria-invalid=\"false\" ><option value='csf_product_noom_weight' >Noom Weight<\/option><option value='csf_product_noom_mood' >Noom Mood<\/option><option value='csf_product_dpp' >DPP<\/option><option value='csf_product_telehealth' >Telehealth<\/option><option value='csf_product_lifemode' >LifeMode<\/option><option value='csf_product_enterprise' >Enterprise<\/option><\/select><\/div><\/div><div id=\"field_12_18\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full csf_program gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_12_18'>Which Noom program are you reaching out about?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_18' id='input_12_18' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='csf_product_noom_weight' >Noom Weight<\/option><\/select><\/div><\/div><fieldset id=\"field_12_12\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio csf_usertype gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Do you currently have a Noom subscription (includes being in a trial)?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_12_12'>\n\t\t\t<div class='gchoice gchoice_12_12_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_12' type='radio' value='csf_noom_subscription_yes'  id='choice_12_12_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_12_12_0' id='label_12_12_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_12_12_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_12' type='radio' value='csf_noom_subscription_no'  id='choice_12_12_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_12_12_1' id='label_12_12_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_12_48\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full csf_usertype field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><legend class='gfield_label gform-field-label' >CSF Noom Subscription<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_12_48'>\n\t\t\t<div class='gchoice gchoice_12_48_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_48' type='radio' value='csf_noom_subscription_yes'  id='choice_12_48_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_12_48_0' id='label_12_48_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_12_48_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_48' type='radio' value='csf_noom_subscription_no'  id='choice_12_48_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_12_48_1' id='label_12_48_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_12_15\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full csf_lang gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_12_15'>wpml_language<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_15' id='input_12_15' type='text' value='csf_de' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_12_19\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_12_19'>Message<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_19' id='input_12_19' class='textarea large'    placeholder='Please tell us a bit more about how we can help' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><\/div><\/div>\n        <div class='gform-page-footer gform_page_footer top_label'><input type='submit' id='gform_previous_button_12' class=\"gform_previous_button gform-theme-button gform-theme-button--secondary button noom-btn noom-btn-outline\" onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='submit' id='gform_submit_button_12' class=\"gform_button button noom-btn noom-btn-primary\" onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Submit'  \/> <input type='hidden' name='gform_ajax' value='form_id=12&amp;title=&amp;description=&amp;tabindex=0&amp;theme=gravity-theme&amp;styles=[]&amp;hash=09f6b3d730d4c90d6fb6673b7a2634c4' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_12' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_12' id='gform_theme_12' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_12' id='gform_style_settings_12' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_12' value='1' \/>\n            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global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;We love to hear from our customers&#8230;&#8221; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; link_text_color=&#8221;gcid-30f4568c-79c3-4929-b197-262edec7aefe&#8221; custom_padding=&#8221;25px||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#AD925E&#8221; global_colors_info=&#8221;{%22gcid-30f4568c-79c3-4929-b197-262edec7aefe%22:%91%22link_text_color%22%93}&#8221; sticky_enabled=&#8221;0&#8243;]\n<p data-optly-aa8bc3ce-aa7c-4c15-8c47-cd4117513b69=\"\">Sag uns ruhig deine Meinung! Was w\u00fcnschst du dir bei Noom? Was findest du gut und was weniger gut? Wir freuen uns, von dir zu h\u00f6ren. Schreib uns einfach eine E-Mail an <a href=\"mailto:kundendienst@noom.com\" target=\"_blank\" style=\"color: #05727a;\" rel=\"noopener\">kundendienst@noom.com<\/a><\/p>\n[\/et_pb_text][et_pb_text admin_label=&#8221;In order to locate your account&#8230;&#8221; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; link_text_color=&#8221;gcid-30f4568c-79c3-4929-b197-262edec7aefe&#8221; custom_padding=&#8221;25px||||false|false&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#AD925E&#8221; global_colors_info=&#8221;{%22gcid-30f4568c-79c3-4929-b197-262edec7aefe%22:%91%22link_text_color%22%93}&#8221;]Damit unser Support-Team dein Konto zuordnen kann, brauchen wir unter Umst\u00e4nden weitere Informationen von dir, zum Beispiel die letzten 4 Ziffern und das G\u00fcltigkeitsdatum der verwendeten Kreditkarte, die f\u00fcr dein PayPal-Konto verwendete E-Mail-Adresse und\/oder einen Screenshot der Transaktion mit der vollst\u00e4ndigen Beschreibung der Abbuchung. Achte bitte beim Teilen solcher Daten darauf, dass du andere pers\u00f6nliche Angaben unkenntlich machst. Dazu z\u00e4hlen beispielsweise Finanzdaten, die nichts mit Noom zu tun haben, die ersten 12 Ziffern deiner Kreditkarte und andere sensible Daten, die wir nicht ausdr\u00fccklich angefordert haben.[\/et_pb_text][et_pb_text admin_label=&#8221;If you\u2019d like to connect &#8211; support \/ phone number&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; link_text_color=&#8221;gcid-30f4568c-79c3-4929-b197-262edec7aefe&#8221; custom_padding=&#8221;25px||||false|false&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#AD925E&#8221; global_colors_info=&#8221;{%22gcid-30f4568c-79c3-4929-b197-262edec7aefe%22:%91%22link_text_color%22%93}&#8221;]\n<p data-optly-aa8bc3ce-aa7c-4c15-8c47-cd4117513b69=\"\" data-optly-7720d099-4500-42be-b0a5-be0785ac3ecb=\"\">M\u00f6chtest du dich sofort mit einem unserer Kundendienstmitarbeiter in Verbindung setzen? Kein Problem, du kannst jederzeit \u00fcber die Sprechblase rechts unten auf dieser Seite einen Chat starten.  <\/p>\n<p data-optly-aa8bc3ce-aa7c-4c15-8c47-cd4117513b69=\"\" data-optly-7720d099-4500-42be-b0a5-be0785ac3ecb=\"\">\n[\/et_pb_text][et_pb_text admin_label=&#8221;Please take a look at our top FAQs&#8230;&#8221; _builder_version=&#8221;4.19.3&#8243; _module_preset=&#8221;default&#8221; link_text_color=&#8221;gcid-30f4568c-79c3-4929-b197-262edec7aefe&#8221; custom_padding=&#8221;25px||||false|false&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#AD925E&#8221; global_colors_info=&#8221;{%22gcid-30f4568c-79c3-4929-b197-262edec7aefe%22:%91%22link_text_color%22%93}&#8221;]\n<p data-optly-aa8bc3ce-aa7c-4c15-8c47-cd4117513b69=\"\" data-optly-7720d099-4500-42be-b0a5-be0785ac3ecb=\"\"><span style=\"color: #666666;\">Hier findest du die am h\u00e4ufigsten aufgerufenen FAQs sowie <a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/technical-issues\/2021\/02\/known-technical-issues\/\" style=\"color: #666666;\">bekannte technische Probleme<\/a> und wie sie sich l\u00f6sen lassen:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: medium;\"><a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2018\/03\/installing-noom-2\/\">Wie installiere ich Noom?<\/a><\/span><\/li>\n<li><span style=\"font-size: medium;\"><a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2016\/08\/help-i-forgot-my-password-noom-weight\/\">Ich habe mein Passwort vergessen<\/a><\/span><\/li>\n<li><span style=\"font-size: medium;\"><a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/technical-issues\/2019\/12\/helpmy-steps-are-not-syncing\/\" class=\"waffle-rich-text-link\">Meine Schritte werden nicht synchronisiert (iOS<\/a><a href=\"https:\/\/www.noom.com\/support\/2019\/12\/help-my-steps-are-not-syncing\/\" class=\"waffle-rich-text-link\">)<\/a><a href=\"https:\/\/www.noom.com\/support\/2019\/12\/help-my-steps-are-not-syncing\/\" class=\"waffle-rich-text-link\"> <\/a><\/span><\/li>\n<li><span style=\"font-size: medium;\"><a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/technical-issues\/2019\/12\/help-my-steps-are-not-syncing\/\" class=\"waffle-rich-text-link\">Meine Schritte werden nicht synchronisiert (Android<\/a><a href=\"https:\/\/www.noom.com\/support\/2017\/01\/how-do-i-redeem-my-upid-2\/\" class=\"waffle-rich-text-link\">)<\/a><a href=\"https:\/\/www.noom.com\/support\/2017\/01\/how-do-i-redeem-my-upid-2\/\" class=\"waffle-rich-text-link\"> <\/a><\/span><\/li>\n<li><span style=\"font-size: medium;\"><a href=\"https:\/\/www.noom.com\/support\/faqs\/premium-features\/my-program\/2017\/01\/how-do-i-redeem-my-upid-2\/\" class=\"waffle-rich-text-link\">Wie greife ich auf mein Programm\/Probe-Abo zu?<\/a><a href=\"https:\/\/www.noom.com\/support\/2019\/12\/forgot-to-apply-your-promo-code-during-checkout\/\" class=\"waffle-rich-text-link\">?<\/a><a href=\"https:\/\/www.noom.com\/support\/2019\/12\/forgot-to-apply-your-promo-code-during-checkout\/\" class=\"waffle-rich-text-link\"> <\/a><\/span><\/li>\n<li><span style=\"font-size: medium;\"><a href=\"https:\/\/www.noom.com\/support\/faqs\/question-topics\/my-account\/2019\/12\/forgot-to-apply-your-promo-code-during-checkout\/\" class=\"waffle-rich-text-link\">Ich habe beim Bezahlen vergessen, den Rabattcode anzuwenden<\/a><\/span><\/li>\n<\/ul>\n<p data-optly-aa8bc3ce-aa7c-4c15-8c47-cd4117513b69=\"\" data-optly-7720d099-4500-42be-b0a5-be0785ac3ecb=\"\">[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"author":23,"menu_order":133,"template":"","support-categories":[],"class_list":["post-278074","support-post","type-support-post","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.noom.com\/de\/wp-json\/wp\/v2\/support\/278074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.noom.com\/de\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/www.noom.com\/de\/wp-json\/wp\/v2\/types\/support-post"}],"author":[{"embeddable":true,"href":"https:\/\/www.noom.com\/de\/wp-json\/wp\/v2\/users\/23"}],"version-history":[{"count":1,"href":"https:\/\/www.noom.com\/de\/wp-json\/wp\/v2\/support\/278074\/revisions"}],"predecessor-version":[{"id":25997108,"href":"https:\/\/www.noom.com\/de\/wp-json\/wp\/v2\/support\/278074\/revisions\/25997108"}],"wp:attachment":[{"href":"https:\/\/www.noom.com\/de\/wp-json\/wp\/v2\/media?parent=278074"}],"wp:term":[{"taxonomy":"support-categories","embeddable":true,"href":"https:\/\/www.noom.com\/de\/wp-json\/wp\/v2\/support-categories?post=278074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}