The Noom offices are located in Chelsea. Normally, our lower Manhattan location affords us a bevy of transportation options, delicious restaurants and bars nearby, and all the other creature comforts the Noom staff could want.
This week, our plush lower Manhattan location means something entirely different: We’re in the NYC “dead zone.” As you may already know, Manhattan below 34th Street is essentially shut-down; flooding, power shut-offs, and a transformer explosion have left us without power and heat, and some without even running water. At the risk of sounding like the butt of a “first world problems” joke, this is making work pretty tough.
We’re fortunate that many of our employees weren’t severely impacted by Hurricane Sandy (though some were among those with no power, water, heat, cell reception, etc.), and everyone is safe and well. However it was still impossible for some to get to our office for several days, due to transportation shut-downs and serious traffic — not to mention the lack of power. In the interim, our team split up to work in three groups at various coworkers’ homes, and those without power were taken in by friends and co-workers.
Despite the hurdles, we’re doing everything we can to return to normal. One of our staffers who happened to be in DC over the weekend was able to purchase a generator and drive it in a U-Haul all the way here to our office. Team members carried the generator up five flights of stairs, installed it on our roof, and were able to get enough power to run several computers and our wireless router.
We’ve got internet service through two providers for just these circumstances, and Verizon stayed online, so we do have internet service. Chef Jane isn’t able to cook, but she is able to get us Korean food delivered from K-Town, which is a miracle in itself.
We’re still struggling to get caught up on our customer support tickets, bug fixes, and future launches, but we’re happy to finally be gathering again in one office (even if it doesn’t have power or heat).
We’re so grateful for our members’ support and patience during this tough time, and our hearts go out to everyone else impacted by the storm. We wish you all the best, and don’t worry — we’ve got plenty of Starbucks and flashlights to stay fueled up.